Coastal Online Services

Welcome to Coastal Online Services, a secure web portal that provides you with free online access to your current benefit information, any day and any time that's convenient for you. Coastal Online Services are HIPAA-compliant to ensure patient privacy and allow you to:

View paid claim information

Check eligibility status

Retrieve your summary plan description and other plan information

Access customer service to get answers to frequently asked questions

Verify provider participation

Access free, general health information provided by MedlinePlus, the National Institutes of Health's Web site for patients and their families and friends. You can use MedlinePlus to learn about the latest treatments, look up information on a drug or supplement, find out the meanings of words, or view medical videos or illustrations. You can also get links to the latest medical research on your topic or find out about clinical trials on a disease or condition.

If this is your first time using Coastal Online Services, you must create an account by following these steps:

• Create a user name and password that only you will know.
• Provide a question and answer that only you will know so that we can provide you with a hint in case you ever forget your password in the future.

For returning account users, log in at left, under "MEMBER/PROVIDER LOG-IN"

You can also contact Coastal by phone to speak with a customer service representative. Please call one of the numbers below, between the hours of 8:00 am and 5:00 pm (Pacific Time) Monday through Friday, and ask for Customer Service. (831) 754-3800 or (800) 564-7475